The staff are very well trained. Very efficient and alert in all departments, without being over intrusive. The hotel felt calm, peaceful, secure, safe. The location is ideal for all central Liverpool events. Our twin room was a perfect size to move around comfortably and with all the necessary amenities. On floor 10 so we enjoyed wonderful views over Liverpool rooftops and of the Mersey and Wirral. Excellent free WiFi. Good bar area to meet up with friends. Very good breakfast with a variety of hot and cold food and very tasty croissants.
Barbara
maart 2025
Great place to stay in Liverpool. ! Ideal ! Excellent location near everything Upon getting there we were very hungry after the kitchen had closed but Thomas was very nice and did his best to talk to the kitchen who promptly obliged and made us an excellent pizza . Next morning there he was to greet us with a welcoming smile at the wonderful breakfast buffet , full of energy and willingness to accommodate . Mathias also at the reception was very good and helpful as well . Room was good sized and bed was comfortable . All the staff we encountered were excellent. Breakfast hash browns , croissants & pain au chocolate were superb Highly recommended
Ayman
december 2024
Great location for rail travel, evening and day activities
Rose
februari 2025
Everything was very good, until… I entered the toilet… Small, nasty with a horrible tatty door, which did not match the lovely decor in the rest of the room!!!
Julie
maart 2025
It was lovely room to stay in .lovely staff .lovely restaurant to eat .Nice bar .and nice atmosphere. In hotel best place have stay in a hotel I will be going again first time going was bods lovely every minute we was gutted when we left we didn't want to go home it felt like .on holiday .it was so relaxing. And pool was perfect and the gym was good I will 100 procent stay here this is my favourite hotel have stayed in have been to many and nothink is like this boss hotel to stay now I want to go all the time now since I first visited here I live in liverpool myself round the corner from hotel it felt like home and will defo be returning to this hotel again thank you very much
Stephen
februari 2025
Staff member David was amazing! He worked every afternoon during our stay and he found solutions for our every request. Thank you very much for your hospitality and excellent customer service. !!! Other staff members were really helpful too. The pizza was delicious!!!
Ildiko
december 2024
Excellent service. Excellent and friendly staff. So clean. Relaxing pool and sauna. I cannot fault them. The breakfast was so delicious, especially the scrambled eggs. They had everything, even gluten free. The barman even made me a hot toddy!!!! I didn't think he would know what one was. It was very quiet in our room. We heard nothing. Each day our bed was re-made, and we had fresh towels! Even though we didn't ask. Everyone, I mean everyone, was lovely, smiley and friendly. So helpful. We will come back here again. I need to come back to Liverpool for more site seeing, and I will be staying here with my daughter again.
Warburton
oktober 2024
Great location. Half way between the station and the docks. Restaurants over the road. Plenty of bars nearby. Room was very clean Extremely comfortable bed Loads of choice at breakfast Home Bargains is next door for any snacks or anything you need. Sauna was nice
Dawn
februari 2025
The staff are brilliant, so friendly and helpful. I've stayed in many hotels in my time and this is by far the cleanest and cosiest hotel I have stayed in. I love the location, only a stones throw from lime street station and is central to all shops and pubs.
Sarah
februari 2025
Had a lovely time staying here and will definitely stay here again. Reception staff were so welcoming and friendly. Bar staff were friendly. The room was spacious and had everything we needed. I did notice the floor still had food from previous guests and there was bits of chocolate under the bed still which considering when we got there our room wasn’t ready for another half an hour I felt abit disappointed but it didn’t ruin our stay and I would stay again in the future.
Sarah
januari 2025